Thank you for shopping at Essentials Sweatpants. We value your satisfaction and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:
- Unused, unwashed, and in the same condition that you received it.
- In its original packaging with tags attached.
- Accompanied by a valid proof of purchase (order confirmation email or receipt).
Non-Returnable Items:
- Gift cards
- Items marked as final sale
- Personalized or custom-made products
- Underwear and intimate wear (for hygiene reasons)
To initiate a return, please contact us at Support@essentialsswetpants.com with your order number and reason for return. We will provide you with further instructions, including the return shipping address.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that shipping fees are non-refundable.
Exchanges
If you received a defective or incorrect item, we will gladly replace it. Please contact us at Support@essentialsswetpants.com within 7 days of delivery with details and photos of the issue.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost or stolen returns.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- If the issue persists, reach out to us at Support@essentialsswetpants.com.
Contact Us
For any questions or concerns about our Refund and Returns Policy, please contact us at:
📧 Email: Support@essentialsswetpants.com
🌐 Website: https://essentialsswetpants.com/
We appreciate your business and are committed to ensuring a smooth shopping experience.